Library Sales Manager

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Help shape the future of the MLA’s signature guide, the MLA Handbook. We are launching the long-awaited digital subscription version of the handbook and are looking for a library sales manager who can develop and sustain relationships with library customers, create data-driven institutional sales strategies, and coordinate with customer service to support customers’ use of MLA Handbook Plus.

Reporting to the director of outreach, the library sales manager will work closely with the marketing staff and with the office of scholarly communication. As the primary point of contact for institutional subscribers, the library sales manager will contribute to the ongoing development of the product by conveying user feedback to content creators. The ideal candidate will have deep experience with the higher education library market and be enthusiastic about building relationships with librarians to support adoption and use of the MLA Handbook Plus.

Responsibilities:

 

  • Manages sales and renewals for library accounts

  • Cultivates new sales through calls, e-mails, and other channels in order to meet revenue targets

  • Uses analytics and other customer data to develop and manage relationships through association CRM

  • Develops, tracks, and follows up with leads

  • Helps develop new lead-generation strategies in collaboration with other marketing staff members

  • Creates sales and usage reports for digital product

  • Responds to queries from customers

  • Attends in-person and virtual conferences and participates in other outreach activities aimed at purchasers and end users

  • Stays up to date on trends in the library market

  • Contributes to other MLA sales and marketing efforts as needed

Skills and Qualifications:

 

  • At least five years of experience with outbound sales in the publications or higher education market, preferably to the academic library market

  • At least three years of experience working directly with academic librarians

  • Experience working independently and collaboratively

  • Excellent data management and analysis skills

  • Enthusiasm for developing and maintaining strong relationships with customers

  • Outstanding communication and presentation skills

  • At least one year of experience using a CRM for sales and lead tracking

  • Willingness to travel several times a year

  • Bachelor’s degree or equivalent, preferably in a humanities field

Salary is commensurate with experience. The MLA provides generous vacation and sick time, flexible work hours, a 403(b) retirement plan, and individual health and dental plans with no shared premium cost. This will be a full-time, primarily on-site position at the MLA offices in downtown New York City, although the library sales manager will work remotely through the summer. Candidates must be able to work legally in New York State.

Please submit a cover letter and résumé to Outreach2021@mla.org. Review of applications will begin immediately and continue until the position is filled.

The MLA is an equal opportunity employer and is firmly committed to complying with all federal, state, and local equal employment opportunity (EEO) laws.


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